This refund and cancellation policy outlines how you can cancel or seek a refund for a product / service that you have purchased through the Platform. Under this policy:
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Cancellation requests will only be considered if they are made within 12 hours of placing the order or before the order is shipped, whichever occurs first. Once the order has been shipped or the 12-hour cancellation window has expired, the order cannot be cancelled.
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For your protection, we strongly recommend making a continuous video recording while opening your parcel, starting from the sealed package and continuing until the product has been completely unpacked and inspected. In the event that the product is received damaged, defective, or with missing items, the unboxing video may be required to verify the condition of the package and product at the time of delivery and to process your refund or replacement request. Claims may be subject to verification by Samyantak and/or the seller.
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In case of receipt of damaged or defective items, please report to our customer service team. The request would be entertained once the seller/ merchant listed on the Platform, has checked and determined the same at its own end. This should be reported within 3 days of delivery.
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In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 3 days of delivery. The customer service team after looking into your complaint will take an appropriate decision.
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In case of complaints regarding the products that come with a warranty from the manufacturers, please refer the issue to them.
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In case of any refunds approved by Samyantak, it will take 5 days for the refund to be processed to you.